Goods for dispatch to destinations within the UK are delivered to you by Royal Mail Special Delivery (this is so that we can ensure the parcel is signed for by you and is covered against loss or damage while in transit. Normally this is a flat rate surcharge of £15.00 However, we reserve the right to charge large garment orders at cost for multiple parcels etc.
At our discretion, single light weight and low value garment orders (e.g. a shirt or a shift on it's own) will be charged at £10.00
Very large orders over £1000.00 may be delivered by our van if it can be arranged to be on route to other destinations. This option can work out considerably cheaper. We will personally deliver all orders over £3000.00 automatically.
For outside of this area and all overseas orders, customers should check carriage costs with us before ordering.
If you request, a telephone call will be made before hand to check whether you will be available to sign for deliveries. Otherwise, we will assume that someone will sign for the goods on delivery. If you wish to collect your order at a particular show, muster or market, then the postage will be refunded to you on collection. If you do not collect at that event the garments will automatically be sent in the following week.
If you are ordering standard size garments from stock, and from available colours, your garments can be dispatched to you within 3 working days if ordering by credit card, although bear in mind, the actual receipt of your order may be delayed by Post Office delivery schedules and weekends. Orders paid via cheque are dispatched upon receipt and clearance of your payment. Stock garment orders (where we are out of stock of the garment you require) are generally completed within 6 weeks except during the event season (May to September) when this can extend to 10 weeks. Modified size and outsize orders take 8 weeks, and 10 to 12 weeks during the event season. Please accept that we do not do rush jobs.
Full payment must be made on point of order placement. Work on the order will not be even started otherwise.
We accept all major credit cards including Switch and Delta (no American Express sorry).
Cheques should be made payable to "Sally Green" (in sterling if ordering from overseas).
You can contact us now:
By Post:
Sally Green Historical Costumes
1 Lyng Lane
North Lopham
Norfolk IP22 2HR
UK
By Telephone:
GB: 01953 - 681 676
Overseas: +44 1953 681 676
Lines are only switched on from 10am. to 8pm (10.00-20.00) GMT
By email: Please put the word Costume somewhere in the Subject line, we receive a loading of about 300 to 400 spam messages per day, and messages with blank subject lines are auto-deleted.
sally.green@calltoarms.com
Please allow 3 days for replies, and at least a week for detailed quotations which require costings. If you are impatient with anyone who does not reply to emails in the hour, try picking up the telephone and talking to us instead, the multi-synchronous
data transfer speed is a lot quicker that way.
Please help us by not making frivolous enquires, requests for patterns, career advice, or media interviews.
Certain re-enactors with deep pockets should be aware that we are located over 8 miles from a main post office and our local post office is limited opening. If you do not like the idea of contributing to the cost of our fuel in getting the goods dispatched very promptly to you, then complain to your MP about fuel costs and stop sniping at us in certain forums, or preferably take your business elsewhere.